Privacy Policy
Master Cleaning Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, submitting a form, or contacting us through Facebook or Instagram lead ads, you agree to this Policy.
Information We Collect
We collect information you provide directly to us, including:
- Contact information — your name, phone number, email address, and ZIP code or service address.
- Service details — information you share about your home or HVAC system, your service needs, and your preferences (for example, when your air ducts were last cleaned).
- Communications — messages you send us by web form, SMS, WhatsApp, email, phone, or social media.
We also collect certain information automatically when you visit our website or interact with our ads:
- Usage and device data — IP address, browser type, device information, pages viewed, and referring source.
- Cookies and tracking technologies — including the Meta (Facebook) Pixel and similar tools, used to measure and improve our advertising.
When you submit a Facebook or Instagram lead form, Meta may pre-fill some fields (such as name, email, and phone) from your account and share them with us.
How We Use Your Information
We use your information to:
- Respond to your inquiry and schedule, confirm, and perform services;
- Contact you by phone call, text message (SMS), WhatsApp, or email about your request and appointment;
- Send service updates, follow-ups, quotes, and promotional offers;
- Operate, measure, and improve our website and advertising;
- Maintain records and comply with legal obligations.
Text Messages and Calls (SMS / Phone Consent)
By providing your phone number and submitting a form, you agree to receive calls, text messages, and emails from Master Cleaning Services at the number you provided, including through automated technology, about your service request, appointments, and offers. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying STOP, or opt out of email by clicking unsubscribe. Replying HELP will provide assistance.
How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers — for example, our CRM and messaging platform (GoHighLevel / LeadConnector), which stores your contact details and helps us follow up with you.
- Advertising platforms — we may share limited, hashed information with Meta (Facebook/Instagram) through its Conversions API to measure ad performance and improve targeting. This data is encrypted and used for measurement and optimization, not sold.
- Legal and safety — when required by law, or to protect our rights, customers, or the public.
Cookies and Advertising
Our website and ads use cookies, the Meta Pixel, and similar technologies to understand how visitors use our site and to deliver and measure advertising. You can control cookies through your browser settings. You can also adjust your ad preferences in your Facebook and Instagram account settings.
Data Retention
We keep your information for as long as needed to provide services, follow up on inquiries, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or de-identify it.
Your Choices and Rights
You may:
- Request access to, correction of, or deletion of your personal information;
- Opt out of marketing texts (reply STOP) or emails (click unsubscribe);
- Ask questions about how your data is used.
To make a request, contact us at Masterinductcleaning@gmail.com or (813) 285-7449. Depending on where you live, you may have additional rights under applicable privacy laws.
Children's Privacy
Our services and website are intended for adults (18+) and are not directed to children. We do not knowingly collect information from anyone under 18.
Data Security
We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Policy from time to time. The "Effective date" at the top of this page shows when it was last revised. Continued use of our website or services after changes means you accept the updated Policy.
Contact Us
Master Cleaning Services
Tampa, Florida
Phone: (813) 285-7449
Email: Masterinductcleaning@gmail.com
Website: mastercleaningservicesfl.com
This document is a general template provided for convenience and is not legal advice. For full compliance with laws that may apply to your business (such as TCPA, CAN-SPAM, and state privacy laws), have it reviewed by a qualified attorney.